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Return Policies

Original, dated receipt must be included with all requests for refunds and exchanges.

  • Refunds for purchases made with cash, are paid back in cash.

  • Refunds for check purchases will be made with a check.

  • Refunds for purchases made with a credit card or debit card are credited to the same card.

Textbook Return Policy

  • All refunds must be made within time limit.

    • Fall & Spring full semester courses 2 weeks from the first day of classes.

    • Fall & Spring half semester courses (8-week courses) refunded for 5 days after start date of class.

    • Summer full semester courses (8-week courses) refunded for 5 days after start date of class.

  • Textbooks must be in purchased condition for a full refund. There will be no refunds for packaged texts if the shrink-wrap package or seal on box is broken, damaged, or items are missing.

  • Defective books/disks are replaced or refunded at the discretion of University Bookstore management.

  • Shipping charges are not refunded on returns. Exchanges are subject to new shipping charges.

  • No refunds on textbooks in the last two weeks of classes. 

  • One day, or weekend classes - NO refunds on books.


General Books & Merchandise

    • General Books & Merchandise may be returned within 7 days if in new condition.

    • No refunds on test preps, study guides, trade books or clearance merchandise.

    • Shipping charges are not refunded on returns. Exchanges are subject to new shipping charges.

    • Laptops, electronics, and backpacks warranties are with the manufacturer and are non-returnable.

    • Food items, health & beauty, watches & stethoscopes cannot be returned.

    • Items on SALE are considered final sales, and are not returnable.

 

  • KCKCC Bookstore Management reserves the right refuse any return on the bases of abuse to any of our policies and programs.


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