Return Policies

Original, dated receipt must be included with all requests for refunds and exchanges.

• Refunds for purchases made with cash, are paid back in cash.

• Refunds for check purchases will be made with a check.

• Refunds for purchases made with a credit card or debit card are credited to the same card.

Textbook Return Policy

• All refunds must be made within time limit.

  • Fall & Spring full semester courses 2 weeks from the first day of classes.

  • Fall & Spring half semester courses (8-week courses) refunded for 5 days after start date of class.

  • Summer full semester courses (8-week courses) refunded for 5 days after start date of class.

• Textbooks must be in purchased condition for a full refund. There will be no refunds for packaged texts if the shrink-wrap package or seal on box is broken, damaged, or items are missing.

• Defective books/disks are replaced or refunded at the discretion of University Bookstore management.

• Shipping charges are not refunded on returns. Exchanges are subject to new shipping charges.

• No refunds on textbooks in the last two weeks of classes. 

• One day, or weekend classes - NO refunds on books.

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General Books & Merchandise

• • General Books & Merchandise may be returned within 7 days if in new condition.

  • No refunds on test preps, study guides, trade books or clearance merchandise.

  • Shipping charges are not refunded on returns. Exchanges are subject to new shipping charges.

  • Laptops, electronics, and backpacks warranties are with the manufacturer and are non-returnable.

  • Food items, health & beauty, watches & stethoscopes cannot be returned.

  • Items on SALE are considered final sales, and are not returnable.

 

• KCKCC Bookstore Management reserves the right refuse any return on the bases of abuse to any of our policies and programs.